Huddle Up Learning: Privacy Policy

Our privacy policy is part of, and subject to, our website’s terms and conditions: View Terms

The Huddle Up Learning platform (“the Service” or “Huddle Up” or “Platform”) is a product of Jetlag Learning Inc. (“the company”).

Protecting your privacy

At Huddle Up, we hope users understand more about why we collect and use your data whether you’re a Huddle Up customer who uses the Huddle Up application or other services (together known as, “The Services”), a participant in Huddle Up’s partner or affiliate program, or a visitor of the Huddle Up website.
The Huddle Up Platform is designed to allow “Teachers”/”Instructors”/”Creators” to build, design, publish, and sell “Courses” or “Projects”, coaching and other services to their “Students” or “Learners”. The platform allows for other users to join Courses including “Mentors” and other roles to be defined in the future. These roles are collectively known as “Customers”. This Privacy Policy applies when you access or use the services and tools offered through our Services, or otherwise interact with us.
In order to provide you with the best possible platform for online course creation we collect and process quite a bit of information. The purpose of this privacy policy is to help you better understand how we store, collect, and process your personal data.
By using any of Huddle Up’s services or by interacting with our customers using The Services, you are agreeing to the terms of the Privacy Policy and, as applicable, the Huddle Up Terms of Service. In particular, by visiting this website you consent to our collection and use of your personal information as described in this privacy policy, including any updates or revisions to this privacy policy. This policy does not apply to information collected by any third party, including through any application or content that may be accessible from this website.
This Privacy Policy may be updated occasionally to reflect changes to operational or legal practices, or for regulatory reasons. If and when we make changes to this policy, we will notify you of the changes by posting the revised policy on this Website or by other means when appropriate. By continuing to use this Website or the Support Service after these changes are posted, you agree to the revised terms.

1. Minors

You must be at least 18 years old to use the Platform, or, if you are between the ages of 13 and 18, you must have your parent or guardian’s permission to use the Platform. This is further explained in our Terms of Use. Huddle Up does not knowingly collect or store any personal information from or about children under the age of 13, and we will delete such information if we become aware that it has been submitted through our Platform.
If you are a minor, please do not provide us or other website visitors with any personal information and do not use this website. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
Parents or guardians who believe that Huddle Up might have any personal information from or about a child under the age of 13 may submit a request to info@huddleuplearning.com for us to remove such information.

2. Account Activation

In short, we subscribe to the belief that everyone’s privacy is important.
As a Huddle Up customer, you recognize that it’s your responsibility to post a privacy policy on your course site that complies with the laws applicable to your business, if you are required to do so. You also agree to obtain consent from your students for the use and access of their Personal Information by Huddle Up and other third parties when required.
If you collect any sensitive Personal Information from your students/subscribers ( information relating sexuality, religious or philosophical beliefs, medical or health conditions, racial or ethnic origin, political opinions, trade union membership, you agree to obtain affirmative, express consent from your students/subscribers for the use and access of sensitive Personal Information by Huddle Up and other third parties.
Creators are the owners of content that they upload, submit, or otherwise provide to the Huddle Up Platform (“Creator Content”) and control this information with respect to any personal information included in their Creator Content. Huddle Up shares Creator Content on behalf of the Creator. Creators should consider using a Privacy Policy or even consulting with legal counsel to understand how to ensure you are appropriately protecting the privacy of your learners
When a Student enrolls in Creator Content, Huddle Up will provide the Creator access to a limited set of personal information about the Student (“Student Data”) to enable the Creator to provide their services to the Student. Huddle Up and Creators may each use Student Data for their own business purposes, at all times subject to the terms of this Privacy Policy and our Terms of Use. The Creator and Huddle Up each act as an independent controller with respect to their particular use of Student Data.
Creators acknowledge and agree that they are responsible for complying with all applicable laws and regulations related to the protection of personal information for which they control.

3. Personal Information We Collect

3.1. Information
Huddle Up collects personal information about you in several different ways, depending on how you interact with our Platform. Please note that the types of personal information we collect differs depending on how you’re using our Platform, for example, as a Creator or a Student.
Personal Information you give us (or that we receive from others):
We collect personal information you directly provide to us. We may also receive personal information about you from others; e.g. from another user or our payment processors.
3.2. Account Information.
To use certain features of our Platform (such as to create a course or to enroll in a course), you’ll need to register for an account. To do so, you’ll need to provide us with certain personal information, such as your name, email address, and password.
3.3. Huddle Up Plans.
When you subscribe to a paid Huddle Up plan, we will collect certain personal information from you for the purposes of billing your subscription fees and any payment service fees, such as your business and billing address. You’ll also need to provide certain payment- related information directly to our third party-payment processors, as described below.
3.4. Creator Payment Information.
If you’re using Huddle Up’s payment and/or payout platform, you’ll need to link your payment account to our Platform to receive payouts. By linking your account, Huddle Up will receive certain payment related information about you, including your payment card type and last four digits, postal code, country of origin, payment expiration date, and any email address associated with the payment type. Further, we will collect certain personal information for tax purposes. This tax information may include your full name, address, and registration number.
3.5. Student Payment Information.
To purchase a course, Coaching, or other service through our Platform, you’ll need to provide us with certain personal information, such as your name, address, and information about the service you are purchasing. You may also need to provide certain payment-related information directly to our third party payment processors, as described below.
3.6. Third Party Payment Processors.
We use third party payment processors like PayPal and Stripe to process payments through the Huddle Up Platform. For payments processed via the Huddle up site, the third party processor provides us with information related to the payment status of your account; this information includes your payment card type and last four digits, payment expiration date, zip code, approximate location based on IP address, country of origin, and any email address associated with the payment type. For security purposes, Huddle Up does not collect or receive any sensitive payment information, such as your complete card number or authentication data. Our third-party payment processors are independent from Huddle Up and have their own privacy processes. For additional information about how your payment information is processed and stored, we recommend that you review the applicable payment processor's Privacy Policy.
3.7. Participation in Creator Content.
When you enroll in a course or other Creator Content, Huddle Up will collect personal information relating to your participation in the Creator Content, such as courses enrolled in, quiz results, survey results, discussion or forum contributions and other student activities and in-course data.
3.8. Third Party Integrations.
You may allow our Platform to interact with third party services (such as Zoom, Skype, Google). The information you allow Huddle Up to access varies by service, and it is affected by the privacy settings you and those that you are connected with establish while using such services. Third-party services are operated, controlled, and maintained by third parties and not operated, controlled, or maintained by Huddle Up. We recommend that you read the terms of use and privacy policies of those third party services to understand how they collect, use, and share your personal information with us or other third parties.
3.9. Information from Partners, Affiliates, Ambassadors, and Experts.
Individuals who qualify as partners, ambassadors, affiliates or experts are businesses or individuals that have agreed to specific terms to work with Huddle Up to promote the Service by a) referring clients to Huddle Up; b) developing Huddle Up resources for customer use; c) developing apps using the Huddle Up Application Interface (API) for customer use or d) partnering with Huddle Up for the purposes of promotion or collaboration.
3.10. Other Personal Information.
You may choose to provide us with other personal information. For example, we may collect your name, email address and other personal information when you fill out a survey, participate in a Huddle Up-sponsored contest or promotion, request customer support, or otherwise communicate with us.

4. Personal Information from your use of our Platform

We automatically collect certain information from your interactions with our Platform.
  1. Usage Data. Huddle Up logs usage information when you visit and use our Platform. This information may include IP address, browser type, operating system, and other information about the use of our website, such as the pages you viewed, when you viewed them, and links that were clicked.
  2. Cookies and Similar Technology. Huddle Up may collect information about you through the use of cookies and other similar technologies. Cookies are pieces of data in the form of text files that your browser stores on your hard drive and sends back to us when making requests, and similar technologies. Our third-party advertisers use cookies to track your prior visits to our websites and elsewhere on the Internet in order to serve you targeted ads.
  3. Approximate Location. We may receive and process information about your approximate location. For example, we may be able to determine your approximate location from your IP address and other information about you. Huddle Up does not ask for or track any precise location-based information.

5. How We Use Personal Information We Collect

Our primary purpose for using your personal information is to provide you with a smooth, efficient, and customized experience, for customer support, advertising and marketing communications, research and service development, and to keep our Platform and users safe and secure.
To provide and improve our services. We use personal information that we collect about you to allow you to access our Platform, to provide you with the services you request, and to improve and customize Huddle Up Services.
For customer support. We use personal information to investigate, respond to, and resolve customer queries, send you technical notices and security alerts, and provide other support and administrative services. This can include name and phone number.
For advertising and marketing communications. We use personal information to develop targeted advertising both on and off our Platform about Huddle Up Services, and to communicate with you about our products, services, offers and promotions, including making recommendations about Huddle up Services you may be interested in.
For research. We use personal information to conduct market research and to develop new services in order to provide you with a better experience and to drive growth in our business.
For legal and security purposes. We use personal information to prevent, detect, investigate, and take measures against criminal activity, fraud, misuse of or damage to our Platform or network, and other threats and violations to Huddle Up's or a third party's rights.

6. How We Share Personal Information We Collect

6.1. Sharing information
Huddle Up only shares your personal information with third parties under the circumstances described below. We do not sell or otherwise disclose personal information we collect about you for monetary or other valuable consideration.
  • Personal Information may be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
  • Personal Information may be shared with third-party vendors to help us conduct marketing and/or advertising campaigns.
  • Personal Information may also be shared with a company that acquires our business, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding. If this happens, we will post a notice on our homepage.

Huddle Up will always ask for your consent before sharing your Personal Information with third parties for purposes other than those described
6.2. With Creators
When you participate in Creator Content, Huddle Up will share certain personal information about you (“Student Data”) with the Creator to allow the Creator to provide you with their services. The set of personal information that we share with Creators are limited to the following:
  1. Account information, including your name and email address
  2. Purchase information, including amount paid, your address, and other billing information (but never your complete card number, which we also don’t get)
  3. IP address
  4. Information about your participation in the Creator Content, including the Creator Content you enrolled in, lecture completion status, course progress, quiz results, and certificates
  5. Any messages you exchange with the Creator through Huddle Up

Huddle Up will only provide Student Data to a Creator upon the purchase or enrollment of a Student in the Creator’s Content.
Huddle Up does not disclose any other types of personal information about Students to Creators. Students assume full responsibility for the disclosure and use of any other personal information the Student chooses to disclose to any Creator or other users, which at all times shall be subject to the terms of this Privacy Policy and our Terms of Use.
6.3. With Students and Other Users
When you use Huddle Up Services to publish Creator Content, information contained in your Creator Content will be viewable to users who are given access to your Creator Content. For example, when you publish your bio on a sales page, personal information in your bio will be viewable to persons who visit your sales page.
Please keep in mind that all of the information that you share or content that you publish in your bio, posts, comments, or other public portions of our Platform becomes public information.
Because this information is publicly available, we cannot control how others treat it. We ask you to exercise care in deciding what personal information you choose to share, and refrain from sharing your sensitive personal information and those of others.
6.4. With Integrated Services
When you choose to integrate third party services with our Platform, your personal information may be shared with these third parties. We recommend that you read the terms of use and privacy policies of those third party services to understand how they collect, use, and share your personal information.
6.5. With Your Consent
Huddle Up may send your personal information to a third party when you give us consent to do so or at your direction. For example, this may occur when we complete a transaction at your request.
6.6. With Service Providers
We may share personal information with vendors, consultants, payment processors, and other service providers that provide us with certain services and process personal information on our behalf. These services may include providing customer support, performing business and sales analysis, supporting our website functionality, facilitating payment processing, and supporting contests, surveys, and other features offered on our Platform.
These service providers are not permitted to use your personal information for any other purpose, and their use of such personal information will be subject to appropriate confidentiality and security measures.
6.7. With Business Partners
We sometimes partner with third parties to offer you events, promotions, contests and other programs. To participate in these offers, you may be required to provide your email address and other personal information. We will only share your email address and other personal information with a business partner when you expressly authorize us to do so.
With Advertising and Analytics Partners.
We may share usage data with third-party advertisers, advertisement networks, and analytics providers through cookies and other similar technologies. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device.
6.8. With Affiliates
We may share personal information with our parent, affiliates, and other companies under common control and ownership, subject to the terms of this Privacy Policy.
We may also share your personal information in connection with a substantial corporate transaction, such as a sale of our business, a divestiture, merger, consolidation, or asset sale, in the event of bankruptcy, or in preparation for any of these events. Any other entity which buys us or becomes part of our business will have the right to continue to use your personal information, but only in the manner set out in this Privacy Policy unless you agree otherwise.

7. Legal Disclosures

Huddle Up may be required to disclose personal information if directed by a court of law or other governmental entity. Without limiting the foregoing, we reserve the right to disclose such information where we have a good faith basis to believe that such action is necessary to:
  • comply with applicable laws, regulations, court orders, government and law enforcement agencies’ requests
  • protect and defend Huddle Up’s or a third party's rights and property, or the safety of Huddle Up, our users, our employees, or other
  • prevent, detect, investigate and take measures against criminal activity, fraud and misuse or unauthorized use of our Platform and/or to enforce our Terms of Use or other agreements or policies

To the extent permitted by law, we will attempt to give you prior notice before disclosing your information in response to such a request.

8. Your Rights and Choices

Huddle Up gives you choices with respect to our use of your personal information. These choices include accessing, updating, or deleting your personal information, as well as choosing what communications you would like to receive from us. Depending on your location, you may have additional rights related to your personal information (see the Jurisdiction Specific Provisions section below for more information about location-specific privacy rights).
You can also choose not to provide us with certain personal information, but that may result in you being unable to use certain features of our Platform because that information may be required for you to register for an account, purchase Huddle Up Services, enroll in Creator Content, participate in our promotional offerings, get customer support, or engage in other activities on our Platform.
Please note that in cases where you wish to exercise your data privacy rights with respect to personal information for which a Creator is the controller, you’ll need to directly contact the Creator to exercise your rights.
Please refer to the ‘Data Privacy Requests and Verification’ section below for information on how to make a data privacy request.

9. Accessing, Updating, and Deleting Your Personal Information

9.1. Access your information
You can access and update certain personal information about you by visiting your account settings.
You can also submit a data privacy request to receive a copy of personal information that we hold about you, free of charge.
If you believe that any personal information we are holding about you is incorrect or incomplete, we will work with you to make corrections deemed necessary. Note that we may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
If you’d like Huddle Up to delete your account or delete personal information it holds about you, you can submit a deletion request. Note that when we delete your account, personal information that you have shared with others (for example, through comments or an intake form) may still be visible. Huddle Up will also retain certain personal information about you where reasonably necessary to comply with our legal obligations or for our legitimate business purposes.
9.2. Data Privacy Requests and Verification
You can request to access, update, or delete your personal information by emailing us at info@huddleuplearning.com from the email address associated with your account.
If you would like to make a request under the privacy laws of your jurisdiction, please let us know where you reside and which rights you’d like to exercise.
To protect your privacy, we need to verify your identity before we process your data privacy request. As part of this process, we will need to receive the request from you via the email address associated with your account. Depending on the nature of the request, we may also need to obtain additional information necessary for us to verify your identity.
You may designate an authorized agent to make a data privacy request on your behalf. To do so, we will need to receive written permission by you or a valid power of attorney, and we may also verify the validity of the request directly with you.
9.3. Controlling Promotional Communications
You can opt out of receiving some or all of our promotional communications through the unsubscribe link in the email or by emailing support@huddleuplearning.com.
If you opt out of promotional communications, we may still send you transactional communications, such as service announcements, administrative and legal notices, and information about your account, without offering you the opportunity to opt out of these communications. If you no longer wish to use our Platform or receive any communications from us (except for those that are legally required), please contact support@huddleuplearning.com to have us delete your account.
Please note that opting out of promotional email communications only affects future communications from us. If we have already provided your information to a third party (such as a credit card processing partner) before you changed your preferences or updated your information, you may have to change your preferences directly with that third party.
9.4. Controlling Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Note, however, that deleting cookies or directing your browser to refuse them may limit your ability to use certain portions of our Platform that require cookies to function.
9.5. Do Not Track Signals
Your browser may give you the option to send a “Do Not Track” instruction to websites you visit. However, since there is no accepted standard for how a website should respond to this instruction, we do not currently recognize or respond to these signals.

10. Jurisdiction Specific Provisions

10.1. Users in the European Economic Area, UK, and Switzerland
Under the General Data Protection Regulation (GDPR) and other applicable laws, users in the European Economic Area (“EEA”), UK, and Switzerland have the right, under certain conditions, to request access to, rectification of, or erasure of their personal information; request restriction of processing; object to processing; withdraw consent from processing; and the right to data portability.
If you are in the EEA, UK and Switzerland and would like to exercise these rights, please email us at support@huddleuplearning.com pursuant to the ‘Data Privacy Requests and Verification’ section above. Please include the phrase “GDPR request” in the subject line and provide us with your mailing address and state of residence.
Huddle Up only collects and processes personal information about you where it has lawful bases for doing so. The specific legal basis applied to the processing will depend on the context in which the personal information is being processed, including the service used and the type of personal information involved.

Huddle Up uses the following legal bases for processing:
  1. For the performance of a contract. We will process your personal information to fulfill our contractual obligations with you, such as to provide you with access to Huddle Up Services, to communicate with you regarding your use of Services, and to comply with our Terms of Use.
  2. For legitimate interests. We will process your personal information for our legitimate interests or those of others (as long as the processing is not outweighed by your data protection interests). This includes but is not limited to, preventing fraud and other abuse, ensuring the security of our Platform, protecting our legal rights and interests, conducting market research and product development, and for marketing purposes.
  3. To comply with legal obligations. We will process your personal information to comply with all applicable laws, regulations, court orders, and government and law enforcement agencies’ requests.
  4. Consent. We will process your personal information when you have given us consent to do so, such as when you consent to receive certain communications from us.

If you’d like to withdraw your consent or object to our processing of your personal information, please contact support@huddleuplearning.com.
If you believe that we have not adequately addressed your concerns or wish to report an alleged infringement of applicable data privacy laws, you may file a complaint with your local supervisory authority.
10.2. Users in California
This section provides details about rights California consumers may exercise under the California Consumer Privacy Act (CCPA) and other privacy and data protection laws, as applicable.

Under the CCPA, California consumers have the the following rights:
  • The right to request to know more about the categories and specific pieces of personal information that we have collected about them and how that information has been used over the past 12 months. They may also request a copy of this information, free of charge
  • The right to request that we delete personal information that we have collected about them, subject to certain exceptions
  • If a business sells personal information, the right to opt-out of the sale. At Huddle Up, we do not sell personal information that we collect about our users, as provided in the CCPA/li>
  • The right not to be discriminated against if you choose to exercise any of these rights

Under California’s ‘Shine the Light’ law, California residents have the right to request certain information relating to personal information we have shared with third parties for those third parties’ direct marketing purposes. Note that we only share information with third parties for their direct marketing purposes when you request us to do so or you expressly consent to it.
If you are a California resident and would like to exercise your rights under the CCPA or California’s ‘Shine the Light’ law, email us at support@huddleuplearning.com pursuant to the ‘Data Privacy Requests and Verification’ section above. Please specify which privacy right you’re exercising in the subject line (for example ‘CCPA deletion request’) and provide us with your mailing address and state of residence.

11. Other Information

11.1. Keeping Your Information Secure
Huddle Up uses a range of physical, technical, and administrative security measures to protect your personal information. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of financial information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information. However, no method of data transmission or storage system is absolutely secure, and we cannot guarantee that your personal information will not be accessed, disclosed, altered, or destroyed in the event of a breach of any of our security measures.
Where we have given you (or where you have chosen) a password to access certain parts of our Platform, you are responsible for protecting this password and keeping it confidential. As the safety and security of your information also depends on the precautions you take, we ask you not to share your password with anyone. If you believe your password or the security of your account has been compromised, you should change your password immediately and contact support@huddleuplearning.com with any concerns.
11.2. Disclaimer
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website, including the illegal acts of third parties (such as criminal hacking).
11.3. Data Retention
We save personal information we collect for as long as it is necessary for the purposes for which the personal information is collected and processed. Generally, we will keep your personal information until your account is deleted, or as needed to provide you with our services. We will also retain certain personal information to comply with our legal obligations or for our legitimate business purposes.
11.4. International Transfers of Information
Huddle Up is based in the United States and it stores, processes, and transfers information in and to servers and databases located in the United States. It may also store, process, and transfer information in and to servers in other countries depending on the location of its affiliates and service providers.
If you use our Platform outside the United States, including in the EEA, UK, and Switzerland, your information will be transferred to, stored, and processed in the United States. By accessing our Platform or otherwise giving us information, you consent to the transfer of information to the United States and other countries outside your country of residence.
We rely on legal bases to transfer information outside of the EEA, UK, and Switzerland. For example, transfers involving personal information of Creators located outside the United States are necessary for the performance of the contract between Huddle Up and our Creators, as established in our Terms of Use. With respect to the processing of information by our service providers on our behalf, we take all necessary steps required under applicable law to ensure that their transfer of information across borders is compliant with applicable law. This may include the use of EU model clauses or ensuring that the recipient is certified under the US-EU Privacy Shield framework.
11.5. Third Parties and Other Personal Information Collectors
Except as otherwise expressly specified in this Privacy Policy, this document only addresses the use and disclosure of personal information Huddle Up collects from you. To the extent that you disclose your personal information to other parties through our Platform, whether between Creator and Student or with other users, different rules may apply to how they use and share your personal information. Accordingly, you will need to look at the privacy policies of these third parties to understand their data privacy practices.
As further explained in our Terms of Use, our Platform may include links to third party websites. We are not responsible for the content of such websites or the protection and privacy of any information which you provide while visiting those sites. We recommend that you exercise caution and review the privacy policies applicable to the websites in question
11.6. No Rights of Third Parties
This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of our Platform.
11.7. Changes to Our Privacy Policy
We encourage you to periodically review this Privacy Policy to stay informed about our privacy practices, as we may review and update our processes from time to time.
If we make a change that, in our sole discretion, is material, we will notify you through email, by posting a notification on our website, or as required by law. Unless otherwise stated, changes to this Privacy Policy will take effect immediately as of the date it is posted. By continuing to use our Platform after Privacy Policy changes go into effect, you agree to be bound by the revised Privacy Policy.
Contact Us
If you have questions or concerns regarding this Privacy Policy or Huddle Up’s handling of your personal information, or if you would like to exercise your rights described in this Privacy Policy, please contact us at:

Name: Huddle Up Learning,
Attn: Legal Department
Email: support@HuddleUplearning.com
Address: 730 Buncombe Hendersonville, NC 28791
Telephone: 1 (828) 398-4799


NO SPAM: We do not like spam (or junk) email. We won’t spam, nor do we condone spamming from others.